General

The City of Fremont strives to ensure that its services are accessible to people with disabilities. The City of Fremont has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Fremont.gov

Fremont.gov makes available the UserWay Website Accessibility Widget (https://userway.org/) that is powered by a dedicated accessibility server. The software allows Fremont.gov to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Fremont.gov accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears in the bottom left corner of the webpage. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

The City of Fremont continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Fremont.gov with UserWay's Accessibility Scanner (https://userway.org/scanner) to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Fremont.gov fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Fremont.gov or require assistance with any part of our site, please contact us during normal business hours (Monday through Friday, 8:00 am to 5:00 pm) and we will be happy to assist.

Contact Us

Reasonable accommodations regarding equal access to information will be provided upon request to the City of Fremont webmaster by email at webupdate@fremont.gov or call 510-284-4000, Monday through Friday, 8:00 am to 5:00 pm.

If you have any questions or need assistance, please contact the City of Fremont webmaster by email at webupdate@fremont.gov or call 510-284-4000.

The City of Fremont provides a listing of events in Fremont as a service to its customers. This list is not an exhaustive list of all events in Fremont. The City may list events that meet one of the following criteria:

• City meetings (e.g. City Council, Board and Commission meetings, Department specific meetings).
• City sponsored events.
• Meetings or events of other government agencies, including federal, state, county, regional, public schools, joint power authorities, and  special districts.
• Meetings or events of organizations that receive sponsorship from the City of Fremont in the form of a  financial grant or a written contract by which the City provides services in collaboration with the organization to achieve a mutual goal related to the City's governmental purpose.
• Meetings or events of private utilities that have a franchise from the City of Fremont by which the City regulates or monitors customer service issues.
• Meetings or events of organizations that rent or lease office space from the City of Fremont, such as tenants of the Family Resource Center.
• Meetings or events of local and regional economic development organizations that assist the City in promoting businesses throughout Fremont: the Fremont Chamber of Commerce, business district associations, Economic Development Alliance for Business, Joint Venture Silicon Valley, East Bay Small Business Development Center, Bay Area Regional Technology Alliance, Manex, etc.
• Relevant meetings of any non-City government agency.
• Events open to the general public for which the City sponsors, approves a special event permit and/or approves the use of public rights-of-way or City property.
• Meetings and/or events that serve a public purpose.

For more information on this policy, please contact the City of Fremont webmaster by email at webupdate@fremont.gov or call 510-284-4000.

No Warranty

While the City attempts to keep its website accurate and timely, the City neither warrants nor makes representations or endorsements as to the accuracy, quality, content, or completeness of the content on the site.

Content is subject to change without notice from the City as a result of updates and corrections.

The City of Fremont website is transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of fitness for a particular purpose. The City is neither responsible nor liable for any viruses or contaminations of a web visitor's hardware, software, peripherals, or properties nor for any delays, inaccuracies, errors, or omissions resulting from use of or with respect to the material contained on its website, including but not limited to, any material posted on (or linked to or from) the City of Fremont website. The City is not responsible for any special, indirect, incidental, or consequential damages that may arise from the use of, or the inability to use, the site and/or the materials contained on the site whether the materials contained on the site are provided by the City of Fremont, or a third party.

Copyright and Trademark

The City of Fremont logo is trademarked. The City of Fremont retains all intellectual property rights including copyrights on all text, graphics images, photographs, and any other content unless stated otherwise. Commercial use of City of Fremont materials, content, and information is explicitly prohibited without the written permission of the City.

No person or entity may do any of the following without written permission from the City of Fremont:
a) modify and/or re-use text, images or other web content from a City web server
b) distribute the City's web content, and
c) "mirror" the City's information on a non-City server.

City's Exclusive Use of the Website

The City of Fremont's website is maintained for the exclusive use and control of the City of Fremont in communicating matters of general public interest over the Internet. The City is not establishing any type of public forum for others to provide information through its website.

Legal Notice / Public Comment

Communications made via electronic mail (email), including "mailto:" links, and messaging systems shall in no way be deemed to constitute public comment or legal notice to the City of Fremont or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action regarding the City or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.
It is important for users of the City's website to understand that messages transmitted via the Internet are not always reliable. The City will make every effort to maintain the reliability of communications via the City's website, however, the City is unable to guarantee that any such communications will be received by the City. Therefore, if you want or need to provide the City with an official legal notice or public comment, the City strongly recommends that you confirm the City's actual receipt of your communication via telephone. If you have any question as to the appropriate City official to whom a communication should be addressed, please contact the City of Fremont webmaster at 510-284-4000.

The purpose of this policy is to identify the criteria and conditions by which the City provides links to external websites. Consistent with the City's overall Website Use Policy, the City's primary purpose for linking to external websites is for the City to provide information to the public regarding services available to the public from City government, as well as information regarding services available to the public from other governmental agencies and private organizations in partnership with the City. Thus, the City is not establishing a forum for others to provide information. Rather, the City is providing information to direct website users to resources outside the City which provide services to the general public, which are complementary to and in support of the services provided by the City.

This policy governs the creation of implied or explicit links to external websites from images, notices, and other communications on the City of Fremont website. Such links include:

• Hyperlinks activated by clicking on an image or text, leading to a web page that does not reside  on the City of Fremont website (explicit);
• Mention of a URL address providing users with the address of a web page that does not reside  on the City of Fremont website (implied), or;
• Any other explicit or implied facilitation of movement from the City of Fremont website to another web page that does not reside on the City of Fremont website.

The City may establish links on the City website to external sites, provided that each external site meets at least one of the following criteria:

• Other government agencies, including federal, state, county, regional, public schools, joint power authorities, and  special districts.
• Organizations that receive sponsorship from the City of Fremont in the form of a financial grant, or a written contract by which the City provides services in collaboration with the organization to achieve a mutual goal related to the City's governmental purpose.
• Private utilities that have a franchise from the City of Fremont by which the City regulates or monitors customer service issues.
• Organizations that rent or lease office space from the City of Fremont, such as tenants of the Family Resource Center.
• Commercial real estate and commercial developers that assist the City in promoting businesses throughout Fremont by providing listings of commercial property in Fremont available for sale or rent.
• Local and regional economic development organizations that assist the City in promoting businesses throughout Fremont: the Fremont Chamber of Commerce, business district associations, Economic Development Alliance for Business, Joint Venture Silicon Valley, East Bay Small Business Development Center, Bay Area Regional Technology Alliance, Manex, etc.
• Sites providing directional and climatic information.
• Events that serve a public purpose.
• News and media sites.
• Private entities participating in official City of Fremont donation or sponsorship programs.
• Non-profit organizations that support the City’s role in serving the community.

The linked sites are not under the control of the City of Fremont and the City of Fremont is not responsible for the content of any linked site or any link contained in a linked site, including without limitation, any material posted on the website or for any viruses or other contamination of user’s systems, and is not responsible for any changes or updates to such sites. The City of Fremont is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the Website are provided by the City of Fremont or a third party. The City of Fremont is providing these links only as a convenience, and the inclusion of any link does not imply endorsement by the City of Fremont or any association with their operators.

All links to external sites shall open in a new browser window, and should meet accessibility guidelines. External links not stipulated in this policy are required to be approved by the City of Fremont webmaster.

This Link Policy (Version 2022-01) is effective as of May 24, 2022, concurrent with the establishment of the City's updated website. The City expects to update the website and this Link Policy on a regular basis in order to incorporate improvements over time. As updates to this policy are adopted, archived versions of older policies will be maintained by the City Communications Office in accordance with the City's records retention policy.

For more information on this policy, please contact the City of Fremont webmaster by email at webupdate@fremont.gov or call 510-284-4000.

Our Commitment to Your Privacy and Security

The City of Fremont recognizes and respects your right to privacy regarding personal identifying information revealed to the City through your use of the City's website and applications. This privacy policy explains the City's practices for collecting personal identifying information from the City's website, applications, and the choices you can make that determine how your personal identifying information is collected and used by the City organization. For the purpose of this privacy policy, the City will use the term "identity information" to refer to your information which identifies you individually, including your name, phone number, e-mail address, or physical address.

The City has obligations to provide public access to "public records" under the California Public Records Act (California Government Code sections 6250, et seq.) Thus, while the City will make every effort to protect the privacy of your personal information consistent with the requirements of the California Public Records Act, there may be portions of your communications that the City will be required to reveal to the public. For example, the City may be required to provide access to the substance of your communication, with redaction of your personal information, such as telephone number.

How Your Information Is Used

The City receives identity information from customers via the City website through a variety of online forms, and applications (e.g., Reg-E-Rec, ConstantContact, Mailchimp, Granicus GovDelivery, Granicus GovAccess, Accela Citizen Access, Rock Solid OneView CRM, and Rock Solid OneLink Mobile App). The primary reason that the City collects and maintains residents’ information is to serve you and administer your customer relationship with the City. We do not sell or rent your personal information.

The City values opinions and comments from community members, so it may occasionally conduct online polls and surveys. Participation in these polls and surveys is voluntary.
Typically, the information is aggregated and used to record user opinions and feedback on important community issues. Online participants are anonymous unless otherwise stated in the survey or poll.

The City may use identity information collected to distribute information about City services.

Minor's Privacy Policy and Parental Consent. [Parent includes legal guardian]

Parental consent must be obtained before a minor user provides any personal information to the City. A parent may revoke their consent and the City will stop using information from or for that child. Revocation may end a child's participation in an activity if the information collected was necessary for participation.

Log Files

The City tracks web server log files in order to create aggregate statistical reports, detect errors, and maintain security. These reports do not contain any personally identifiable information of users outside the City network.

Cookies

This Website uses "cookies." A cookie contains unique information a Web site can use to track various categories of information, such as IP address, browser version, and browser preferences. Cookies created on your computer by using this Website do not contain personally identifying information. You can refuse the cookie or delete the cookie file from your computer. If you choose not to accept a cookie on your computer, it will not prevent or prohibit you from gaining access to or using this site.

Contacting the Website

The City of Fremont provides users the opportunity to opt-out of receiving communications from the City and/or modify information previously provided by sending an email to the City of Fremont webmaster at webupdate@fremont.gov.

If you have any questions about the City of Fremont's online privacy practices, please contact the City of Fremont webmaster by email at webupdate@fremont.gov or call 510-284-4000. This Privacy Policy (Version 2022-01) is effective as of May 24, 2022, concurrent with the establishment of the City's updated website.

Updates and Changes to Privacy Policy

The City expects to update the website and this Privacy Policy on a regular basis in order to incorporate improvements over time. As updates to this policy are adopted, archived versions of older policies will be maintained by the Communications Office in accordance with the City's records retention policy.